Summary: In this blog, we’ll learn about the options that Amazon has given customers for the safety and security of their packages.

Key Takeaways:

  • Customers can connect with Amazon Hub Counter staff at marked pickup spots. 
  • Amazon Locker provides a self-service option where customers can get their packages without any help from Amazon staff. 
  • They are both free for customers to use without any additional charges.
  • Amazon Locker spots have longer hours, including 24/7 access, while Hub Counter hours are the same as those of storage companies.

People with busy lives and unpredictable plans need transportation choices that are flexible and easy to use more than ever. People who get packages delivered at their front door often miss deliveries because they aren’t at home or they worry about the safety of the packages.

Delivery choices like Amazon Hub Counter and Locker ease these worries. They solve customers’ delivery problems in the same way an Amazon account management agency solves sellers’ marketing problems. Nevertheless, they offer different pickup spots and safe storage for packages. The fact that these services let customers pick when and where to receive their packages makes shopping more enjoyable.

What is an Amazon Hub Counter?

The Amazon Hub Counter is a place to pick up Amazon packages instead of having them delivered to your door. In regular home delivery, packages are left on doorsteps without being watched. The Hub Counter, on the other hand, stores packages safely until customers are ready to pick them up. Furthermore, these stations are generally within pharmacies, grocery stores, and convenience stores, making them accessible to many areas.

What is an Amazon Hub Locker?

The new Amazon Locker kiosks are part of the Amazon team. Now, Amazon customers have a new delivery option! They can now choose to have their packages sent to a secure locker at a designated location. This may be less convenient, but it is much safer.

At an Amazon Locker booth, there are several locked boxes. A customer can ask Amazon to bring a package to an Amazon Locker nearby. When the package arrives, Amazon notifies the consumer and provides a six-digit number to retrieve their goods from the locker.

Amazon Hub Counter VS. Locker


An employee working in a store keeps an eye on Amazon’s Hub Counter. The shop staff scans your barcode when you pick up the thing and then gives it back to you. You don’t have to show any identification. In other words, you don’t need to show any proof of identity.

The idea behind Amazon Hub Locker is the same. They are self-service, though, so customers don’t need help from workers. Besides, Amazon lockers are often found in places with a lot of people, like schools, grocery stores, and public hubs.

Hours of Operation

The Amazon Hub Counter and Locker offer customers various pickup choices and are open longer hours for their convenience. Hub Counters usually work during the same hours as the local business that hosts them. Thus giving customers plenty of time to pick up their goods throughout the day.

In the same way, Amazon Locker spots are open longer hours. Moreover, many lockers can be used 24 hours a day, seven days a week. This gives customers the freedom to pick up their items whenever it works best for them.  This is just like working with an Amazon account management agency that gives you the freedom to focus on other important things.

Pickup Packages

If you live close to an Amazon Hub Locker site and your purchase meets Hub Locker’s standards, you can use that location as your mailing address and tell Amazon to send your item there instead of your home.

For a Hub Counter, Amazon will give you a pickup number after the courier brings your box into the store.


Customers in many neighborhoods and towns can use both the Amazon Hub Counter and the Amazon Locker. This is because they are widely available in many places. Furthermore, lockers are carefully placed in high-traffic places like shopping malls and transit stops. Meanwhile, Hub Counters are usually found in local businesses such as pharmacies and grocery stores. Both services are widely available, so customers can easily get their goods no matter where they live.

Protection Against Theft or Damage

The Amazon Hub Counter and Locker keep your items from being stolen or damaged while they are being picked up. Hub Counters lowers the risk of theft by putting items in safe places inside local businesses. This makes it less likely that someone will get in without permission.

In the same way, Amazon Locker has safe rooms with individual locks that keep items from being tampered with or stolen until the recipient gets them. Locker pickup is also self-service, which lowers the risk of damage or mishandling during the retrieval process. Thus making sure that packages come whole and unharmed.

Value for Money

Customers can pick up their orders for free at both Amazon Hub Counter and Locker. However, each one offers something different based on their own tastes and needs. Customers who want personal service and to talk to a real person during the pickup process will enjoy Hub Counter. It’s more convenient and makes them feel safer, just like Services4Amazon’s Amazon consulting service makes Amazon sellers’ jobs more convenient.


Do Hub Counters offer any additional services?

Some Hub Counters may offer extra services, such as taking care of returns or giving you packing supplies for packages. Make sure to check with the individual place to see what services are offered.

When are Hub Counters typically open?

The store’s working hours are when Hub Counters usually work, which might not work for you if that’s the case.

Is there a size limit for packages at Hub Lockers?

Yes, items at Hub Lockers can only be a certain size. Packages that are too big (the exact size depends on where the locker is located) won’t fit and will probably be sent somewhere else.

What happens if I miss picking up my package from a Hub Counter or Locker?

Do not worry! Usually, you’ll get alerts telling you when your package will arrive and how long it will be held on the spot. It’s likely that Amazon will try to redeliver or send it to a close alternative spot if you miss the pickup window.